TERMS & CONDITIONS OF LIMOUSINE SERVICE RENTAL

REVISED NOVEMBER 2023

PAYMENT OF SERVICE(S)

A.  New Wave Limousine rents all vehicles on a strict “First Come, First Serve” basis; therefore, the Company must receive the minimum required Non-Refundable, Non-Transferable Service Deposit at the time of reservation; New Wave Limousine does not and will not hold, reserve, or guarantee future availability of any service(s) and/or vehicle(s) without receipt of the “minimum” required service deposit or payment.

B.  The Client agrees to payment of any outstanding balance(s) owed, including any obligatory gratuity, if applicable, prior to the start of any service(s) being performed or rendered by the Company in accordance with the following terms: (1). the Client may elect to submit their final payment upon arrival of the vehicle(s), at the first designated pick up location, directly to the Chauffeur with select services; however, the Client further understands and agrees this final payment will only be accepted in the form of CASH or a CERTIFIED CHECK; (2). final payment submitted via credit card, an EFT or "Electronic Funds Transfer", PayPal, Venmo, or Zelle must be processed at least three (3) business days prior to the pre-arranged date of service by 5:00pm; whereas, final payment submitted via check, business or personal, or with a money order must be received in our office at least five (5) business days prior to the pre-arranged date of service by 5:00pm; (3). final payment for an outstanding balance of $2,500.00 or more will only be accepted in the form of CASH, CERTIFIED CHECK, EFT or "ELECTRONIC FUNDS TRANSFER" or a MONEY ORDER; and (4). for Wedding Services & School Dances: the Client agrees and understands, any outstanding balance(s) for these services must be PAID IN FULL no later than fourteen (14) calendar days prior to the pre-arranged date of service by 5:00pm in order to avoid cancellation of services; for any reservation(s) received within fourteen (14) calendar days of the date of service, the Client agrees and understands FULL PAYMENT shall be required at the time of reservation.

C.  All credit card and select electronic payments, such as PayPal and Venmo transactions, submitted to the Company shall incur a 3.25% Administrative Service Fee; New Wave Limousine accepts all major credit cards, including but not limited to, American Express, Discover, MasterCard, and Visa.  EFT or "Electronic Funds Transfers" and Zelle transactions are not subject to an Administrative Service Fee.

D.  The Client agrees and understands reasonable supplementary charges may be assessed in the event of modification(s) to the original prescheduled service agreement or itinerary; the Company calculates service rates based on information obtained from the Client at the time of reservation; the Company reserves the right to assess additional fees in order to cover unexpected tolls, additional mileage, and/or fuel consumption as a result of adding pick-ups, drop-offs, destinations, and/or any changes to the destination and/or original pick-up or drop-off location(s).

E.  New Wave Limousine does not issue refunds of any kind for any unused time.

F.  The Company does not pay for parking; any and all parking expense(s) incurred by the Company shall be the sole responsibility of the Client, unless other satisfactory parking arrangements have been arranged by the Client for the Company.

G.  The Client agrees and understands, if a credit card is presented as payment of the initial service deposit or as payment of any portion of this service agreement, New Wave Limousine reserves the right to use the same credit card(s) as payment for any outstanding balance(s), supplementary charge(s), overtime surcharge(s), or fee(s) due under the service agreement, including any payment(s) refused by a third party to whom the Client directed New Wave Limousine to charge.

H.  The Company does not accept Starter Checks or Traveler's Checks; a $30.00 NSF Fee will be assessed to the Client for any business or personal check, returned unpaid to the Company by the Client’s financial institution; the Client further acknowledges in the event a check is returned unpaid to the Company, New Wave Limousine will not accept any future payment(s) from the Client via check, unless it is certified.  New Wave Limousine will seek civil and/or criminal prosecution, to the fullest extent, pursuant to Ohio Revised Code 2913.11, Bad Checks.

I.  A $49.00 CHARGEBACK Fee shall be imposed for any credit card payment(s) or electronic transaction(s) charged back to the Company for any reason(s); the Client understands any chargeback to the Company shall result in the Company’s refusal to accept future credit card payment(s) from the Client. New Wave Limousine will seek civil and/or criminal prosecution, to the fullest extent, pursuant to Ohio Revised Code 2913.21, Misuse of Credit Card.

CANCELLATION / MODIFICATION OF SERVICE(S)

A.  New Wave Limousine does not accept cancellation(s) and/or modification(s) via telephone; in order to modify, in part, in its entirety, or to otherwise cancel a service agreement, the Client must inform the Company with written documentation:

        - Mail: New Wave Limousine, c/o: Reservations Department, 3500 Union Street, Mineral Ridge, OH 44440

        - E-Mail: Reservations@NewWaveLimousine.com

        - Fax: (330) 953-2027

B.  The Client agrees in the event of cancellation, the Non-Refundable, Non-Transferable Service Deposit shall be immediately forfeit upon receipt of the required written cancellation notice as a result of the Company refusing service(s) to other clientele; the Client further understands any future reservation(s) shall require full payment at the time of reservation, without exception, in lieu of submitting the required Non-Refundable, Non-Transferable Service Deposit; for cancellations received at least fourteen (14) calendar days prior to the date of service, the Client shall receive a refund of any monies owed from the Company, minus the Non-Refundable, Non-Transferable Service Deposit, within five (5) business days of receiving a written cancellation notice; for cancellations received within fourteen (14) calendar days of the date of service, the Client shall not be entitled to any refund of any kind. 

C.  In the event of cancellation or a rescheduling of special events, such as concerts or sporting events, due to circumstances beyond the Client’s control, the Client will be given the opportunity to use the vehicle(s) during the scheduled time for other service(s), use the vehicle(s) at a later date and time, subject to availability, for other services, or use the vehicle(s) for the rescheduled special event, subject to availability; otherwise, the Company’s general cancellation policy shall apply.

OVERTIME COMPENSATION

A.  The Client is responsible for making payment(s) or payment arrangement(s) for any overtime service(s) directly with their Chauffeur prior to the start of any overtime service(s); New Wave Limousine defines Overtime as: “time, which exceeds the original contracted hours of service(s)"; additionally, the Client further understands there is "no guarantee" overtime hours may be available.

B.  The Company has established a grace period of fifteen (15) minutes; New Wave Limousine defines Grace Period as: “time, which exceeds the original scheduled end time, where overtime surcharges would normally have been imposed, is waived”; the Company does not bill in increments of minutes, therefore, after the fifteenth (15th) minute, the Client agrees to compensate the Company for one (1) hour of service at the Hourly Overtime Rate specified within the service agreement.

C.  The Client agrees to present CASH, a CHECK, a CREDIT CARD, or an electronic transaction via PAYPAL, VENMO, or ZELLE, as payment for any approved overtime hours; any payment(s) for overtime service(s) must be verified by the Company prior to the start of any overtime service(s); the Client further understands if a credit card is presented as payment of the initial service deposit or any part of the service(s), New Wave Limousine reserves the right to use the same credit card(s) as payment for any applicable overtime surcharge(s) due under this agreement, including overtime surcharge(s) authorized by a third party, to whom the Client directed the Company to charge.

D.  New Wave Limousine does not issue refunds of any kind for any unused overtime service(s) once the Client has submitted payment for overtime service(s).

GENERAL TERMS OF SERVICE

A.  Alcohol consumption by a minor, a person under 21 years of age, is illegal and therefore strictly prohibited in all of the Company’s vehicles; our Chauffeurs reserve the right and will conduct a visual, non-intrusive inspection of purses, bags, and/or packages of any passenger(s) accepting service from New Wave Limousine during School Dance services, or any events involving transportation of minors without an accompanying adult Chaperone; any passenger(s) who refuse this visual, non-intrusive inspection of their purse, bag, and/or package will not be permitted to board with these items unsecured.

B.  Possession and/or the use of drugs or illegal controlled substances are a violation of various laws and are strictly prohibited in the Company’s vehicles and will be grounds for immediate termination of any and all services immediately upon detection, without a refund of any kind.

C.  All vehicles operated by New Wave Limousine are Non-Smoking & Non-Vaping without exception; any violation shall be grounds for immediate termination of service(s) upon detection, without a refund of any kind; additionally, the Client may be assessed a PROFESSIONAL CLEANING FEE of up to $395.00 per vehicle, to insure proper professional interior cleaning.

D.  Any damage(s) to the Company’s vehicle(s) as a result of abuse or negligence by any passenger(s) accepting service from New Wave Limousine shall be the sole responsibility of the Client.  Passengers are not permitted to sit, stand, hang onto, hang from, or place their feet or other body part(s) on the bar or mirrored ceiling, if equipped; this is considered unsafe, could cause personal injury as well as unnecessary damage(s) to the vehicle(s), while complicating the Chauffeur’s ability to safely operate the vehicle.

E.  The Client agrees to compensate New Wave Limousine, a PROFESSIONAL CLEANING FEE of up to $395.00 per vehicle if nausea, vomiting, or smoking occurs in the vehicle(s) by any passenger(s) accepting service from the Company; this fee is necessary to insure proper professional cleaning, in addition to any time the vehicle(s) may be down and placed "Out-of-Service"; additionally, the Company reserves the right to charge a reasonable cleaning fee of up to $395.00 per vehicle, for any excessive mess or spillage which requires the vehicle(s) to undergo extensive interior cleaning.

F.  The Client agrees to reimburse the Company for any missing or broken glassware, as a result of abuse or negligence by passenger(s); $13.00 per Rock Glass, $18.00 per Champagne Flute, and $32.00 per Liquor Decanter.

G.  The Client understands our Chauffeurs reserve the right to terminate or restrict service(s), without a refund of any kind, immediately upon detection of illegal activity and/or disruptive behavior (i.e. excessive use of profanity, lewd conduct, harassment, disrespectful behavior, or any violation(s) of the terms and conditions as set forth, etc.) exhibited by passenger(s).  All body parts are required to remain inside the vehicle(s) at all times while in motion; passengers are not permitted to stand or hang out of any emergency roof hatch, sunroof, or window; Client further understands the privacy partition, if equipped, shall remain open at all times during School Dance services or any events involving transportation of minors without an accompanying adult Chaperone.

H.  The Client agrees to reimburse New Wave Limousine for any and all legal fees including but not limited to, attorney fees, court costs, litigation fees, and any other monetary expense(s) and/or disbursement(s) made by the Company for legal action(s) taken prior to, during, and subsequent to the initiation of legal proceedings in order to collect any outstanding balance(s) or monies owed pursuant to this service agreement.

I.  The Company is not responsible for any articles damaged, lost, stolen, or left inside any vehicle(s) during or after service(s) are rendered; if the Client requests our Chauffeur to secure an item or items in the trunk or other storage compartments, it remains the sole responsibility of the Client to collect these items before the service(s) conclude; in the event an item is left behind, forgotten, or misplaced and the Company discovers it, New Wave Limousine will make every reasonable attempt to notify the Client and arrange for the return of the item(s).

J.  The Company is not responsible for acts of God, mechanical breakdown, or any other inconveniences caused to the Client due to situation(s) beyond the Company’s immediate control such as, but not limited to, traffic congestion or delays, road construction, accidents, detours, acts of terrorism, natural disasters, national pandemics, or inclement weather conditions.

K.  The Company reserves the right to substitute a vehicle of equal or greater capacity in the event of a dual booking, mechanical failure, or situation beyond the Company’s immediate control; New Wave Limousine also reserves the right to subcontract a reputable, affiliate transportation company in order to render transportation service(s) contracted by the Client, in the event of a dual booking, mechanical failure, or situation(s) beyond the Company’s immediate control.

L.  The Client understands our Chauffeur reserves the right to refuse to enter or exit any location that he/she considers a threat or feels to be unsafe; due to the extreme size, weight, wheelbase, turning radius, and passenger capacity of the vehicle(s), our Chauffeur may not be able to enter or exit a requested area due to congestion, safe clearance (i.e., crowded parking lot, steep incline, cul-de-sac, etc.); however, our Chauffeur will do his/her absolute best to get the passengers as close as possible to their desired location.

M.  The Company has established safe load capacities for each vehicle; passengers will not be permitted to exceed these safe load capacities, as doing so would create unsafe operation of the vehicle(s).

N.  The Company reserves the right to refuse service(s) to any person(s) or passenger(s) at any time with or without explanation; the Client further understands only passengers pre-registered and present at the original pick-up location, will be permitted to accept service from New Wave Limousine during School Dance services, unless other arrangements were made at the time of reservation by the Client.

O.  The Client is responsible for notifying passengers accepting service from New Wave Limousine of all terms and conditions stated herein, furthermore, the Client accepts full responsibility for all passengers accepting service from the Company.

P.  The Client understands use of the vehicle(s) during contracted hours of a School Dance service for other service(s) is strictly prohibited; the vehicle(s) must remain at the location/venue of the School Dance event until passengers are permitted to leave.  This is necessary to ensure timely departure in the event of an emergency situation.

Q.  Various local, state, and federal laws prohibit New Wave Limousine from accepting firearms, firearm ammunition, explosives, or controlled substances for transport; the Client understands it is illegal, therefore strictly prohibited, to carry a firearm, deadly weapon, or dangerous ordnance while accepting service from the Company unless otherwise required by law pursuant to, Ohio Revised Code 2923.12, Carrying Concealed Weapons.

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THIS SERVICE AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF OHIO, UNITED STATES OF AMERICA, WITHOUT GIVING AFFECT TO ANY PRINCIPLES OF CONFLICTS OF LAWS, AND THE CLIENT HEREBY AGREES TO THE EXCLUSIVE JURISDICTION THEREOF.

THE CLIENT FURTHER UNDERSTANDS THAT NO AGENT, OFFICER, MANAGER, EMPLOYEE, OR REPRESENTATIVE OF

NEW WAVE LIMOUSINE SERVICES, LLC IS AUTHORIZED TO ALTER, MODIFY, OR WAIVE, IN PART OR IN IT’S ENTIRETY, ANY PORTION OF THE AFOREMENTIONED TERMS AND CONDITIONS SET FORTH WITH THIS SERVICE AGREEMENT.