Our office is located at, 3500 Union Street, Mineral Ridge, Ohio  44440.

Our normal office hours are Monday through Friday from 8:30am to 4:30pm and Saturday from 10:00am to 2:00pm.  However, New Wave Limousine and ROLLER COACH & TOURS, Inc. operates 24 hours a day, 7 days a week to offer additional convenience and peace of mind.  After-hours office visits are available and can be scheduled by appointment only.

We are able to process a reservation up to one (1) calendar year in advance with our standard SUVs, stretch limousines, and super-stretch SUV limousines; and up to two (2) calendar years in advance with our charter bus services.

Once a definitive date and tentative time(s) have been decided for your transportation needs, we strongly recommend contacting our office to secure your reservation in order to avoid a scheduling conflict.

We accept cash, checks, USPS money orders, all major credit cards (which are subject to a 5% Administrative Service Fee), an EFT or "Electronic Funds Transfers" commonly referred to as a "Wire Transfer", in addition to, CashApp, Paypal, Venmo and Zelle.

New Wave Limousine and ROLLER COACH & TOURS, Inc. operates in full compliance with all rules and regulations set forth by the United States Department of Transportation, Federal Motor Carrier Safety Administration, and the Public Utilities Commission of Ohio, and therefore has been granted full motor carrier interstate operating authority to cross state lines and national borders.

• USDOT #1764193
• MC #904446
• PUCO #604814-P

YES.  There is a four (4) hour minimum for all standard SUVs, stretch and super-stretch limousines; and a five (5) hour minimum for all charter bus services.

WE DO NOT HAVE A "MINIMUM HOURS REQUIREMENT" for standard SUVs, stretch limousines, and super-stretch SUV limousines scheduled Monday thru Thursday.

We do our absolute best to offer our many transportation services at the most affordable and competitive rates possible.  

Should you receive a less expensive service rate or charter quote with a comparable vehicle, you are welcome to contact us with your trip itinerary and service details along with the service provider's quote.  Depending on availability, service time(s), type of service, and location(s) of service(s), we may be able to match or even beat it.

However, we respectfully ask that you be mindful in the fact that not all vehicles, specifically limousines and buses are built and designed equally.  We take exceptional pride in maintaining a clean, high-quality fleet of vehicles to choose from in the Ohio Valley.  Many times a quote that seems too good to be true, is just that!

We cannot emphasize the importance of and strongly advise against making the most common mistake of selecting a transportation provider solely based on price alone!

Our best suggestion and recommendation to all potential Clients is to schedule an appointment to conduct a physical inspection of any vehicle(s), before finalizing a reservation, regardless of the transportation provider selected. We have discovered this business practice helps to ensure that customers are satisfied with the vehicle(s), that it meets their expectations, and the Client(s) know exactly what they are paying for.

Our reservation policy requires a "NON-REFUNDABLE, NON-TRANSFERABLE" service deposit at the time of reservation. Without submitting the minimum required deposit, we are unable to process a reservation and cannot guarantee future availability or hold any vehicle(s).

Service deposits can be made using cash, in person at our office, with a credit card via telephone, through EFT or "Electronic Funds Transfer", CashApp, PayPal, Venmo, Zelle, or by mailing a check or a United States Postal Service (USPS) money order, made payable to: NEW WAVE LIMOUSINE, c/o RESERVATIONS DEPARTMENT, 3500 UNION STREET, MINERAL RIDGE, OHIO  44440. *Important Notice to the Client deciding to mail a check or USPS money order for their initial deposit..., A RESERVATION WILL NOT BE CONFIRMED OR GUARANTEED UNTIL THE COMPANY HAS RECEIVED AND PROCESSED THE DEPOSIT PAYMENT.

We offer flexible payment options regarding outstanding balances after receipt of the initial service deposit. A Client may elect to make payments on their balance(s) over a period of time at their leisure, or make a final lump sum payment any time prior to the date of service or by the final due date issued on their Service or Charter Agreement(s).

With select services only, we accept final payments on the date of service, with prior approval from the Company, at the "first" designated pick-up location only, with payment being made directly to our Chauffeur or Coach Operator, however, the only form of payment our Chauffeur or Coach Operator is permitted to accept is cash or a certified check!  NO EXCEPTIONS!  Some restrictions apply.

Unless otherwise stated or agreed to by the Company, final payment with any credit card, EFT or "Electronic Funds Transfer", CashApp, PayPal, Venmo, or Zelle shall be due three (3) business days prior to the scheduled date of service by 5:00pm; and final payment with a check or USPS money order is due five (5) business days prior to the scheduled date of service by 5:00pm.

*For Airport Transfers & Funeral Services, all reservations must be paid in full at the time of reservation.

*For Weddings & School Dances, all reservations with an outstanding balance(s) must be paid in full, fourteen (14) calendar days prior to the scheduled date of service by 5:00pm.

*For Charter Bus Services, all reservations must be paid in full, thirty (30) calendar days prior to the scheduled date of departure by 5:00pm.

No.  We operate in full compliance and accordance with the United States Department of Transportation and the Federal Motor Carrier Safety Administration regulations.  Current USDOT regulations and our insurance provider do not permit New Wave Limousine or ROLLER COACH & TOURS, Inc. to provide transportation services without a service itinerary ensuring that all rules and regulations have been satisfied, specifically with regards to Hours-of-Service restrictions.

However, a service reservation can be made without an itinerary or with limited details, but a finalized and detailed itinerary must be submitted at least three (3) calendar days prior to the scheduled date of service for SUV, stretch limousine, and super-stretch SUV limousine services; and at least fourteen (14) calendar days prior to the scheduled date of service for all charter bus services.

New Wave Limousine and ROLLER COACH & TOURS, Inc. does not accept cancellation(s) and/or modification(s) to a reservation via telephone; in order to modify, in part, in its entirety, or to otherwise cancel a reservation, it must be submitted to our office in writing:

• Mail: New Wave Limousine, c/o: Reservations Department, 3500 Union Street, Mineral Ridge, OH 44440
• E-Mail: JRoller@NewWaveLimousine.com
• Fax: (330) 953-2027

Most of the time, this is not a problem. However, from time to time, there are certain situations where we may not be able to accommodate an overtime request due to a scheduling conflict with another service or an Hours-of-Service restriction with the Chauffeur or Coach Operator.

In the event, exceeding the contracted service time does not create a scheduling conflict or an Hours-of-Service restriction, you are welcome and encouraged to continue the celebration once an overtime payment(s) has been received and verified by the Company.

Should overtime be a concern or likely, feel free inquire about the possibility of overtime when securing a reservation to determine if additional time would be available if needed. Please rest assured, we will do everything possible to keep your celebration going.  That's the #NewWaveDifference!

We provide complimentary bottled water, ice, plastic cups, and trash bags with all limousine services.

For Weddings and School Dances, we also provide champagne flute glassware with optional rock glasses, upon request.

We recommend bringing an iPod, any favorite CDs, or DVDs (with select vehicles), along with an USB or auxiliary cord to connect your device with our vehicles on-board media unit.  All New Wave Limousine vehicles are BlueTooth compatible.  Many guests also choose to bring cameras to preserve their special memories.

From time to time, we understand passenger counts do fluctuate and will do our best to accommodate when possible. The Client is welcome to transfer an exisiting reservation, to a larger or smaller vehicle, provided such a vehicle is available. The sooner our office is notified, the better chance of success with their request. Should a Client request to move forward with changing their vehicle, there will likely be a change in their service rate(s) as well.

Before providing gratuity to your Chauffeur or Coach Operator, the Client is welcome to inquire if gratuity has been included. However, it is always at the Client's discretion to provide an additional gratuity, if any, should they have exceeded expectations.

As with any other service industry worker, it is customary to base the amount of gratuity on the level of service received.  Nonetheless, the industry standard of 15% to 20% should apply.  Should services received be noticeably subpar, a 10% gratuity may be appropriate; however, it is still important to contact us to report any service issues that warranted such a gratuity.

As a friendly reminder, a gratuity should apply to the service's total cost.  While it may seem generous to provide a Chauffeur or Coach Operator $20, a stretch limousine or charter bus could cost more than $125 per hour.  If a service is billed at $500 for four (4) hours, a 20% gratuity of $100 would be ideal for excellent service.

Unfortunately, SMOKING IS NOT PERMITTED.

We operate in full compliance and accordance with the United States Department of Transportation and the Federal Motor Carrier Safety Administration regulations.

     - Article 374.201, expressly "prohibits smoking on board any and all commercial motor vehicles".

Should any sign of "smoking" or "vaping" occur on-board, the Chauffeur or Coach Operator will be forced to immediately terminate any and all services without a refund of any kind immediately upon detection.  This creates an unsafe environment and safe operation of the vehicle in addition to passenger safety are our top priorities.

Due to certain restrictions, New Wave Limousine and ROLLER COACH & TOURS, Inc. are not permitted to supply or serve alcoholic beverages.  However, passengers of legal drinking age (21 years of age or older) are welcome to bring their own alcoholic beverages.

Our stretch limousines and super-stretch SUV limousines are nicely equipped with an on-board bar which includes several ice buckets and ice chests fully stocked with complimentary bottled water and ice.

*A $150 Cash Cleaning Deposit (for Limousines) and a $250 Cash Cleaning Deposit (for Charter Buses) is required during services when passengers of legal drinking age (21 years of age or older) will have any alcoholic beverages or food onboard the vehicle.

*Please keep in mind, this is NOT an additional charge, simply a cash cleaning deposit that is presented to our Chauffeur or Coach Operator upon arrival, which is fully refundable upon conclusion of service, pending no damage(s), spill(s), or excessive cleaning is required.

It is not recommended to tailgate on the vehicle, as this commonly results in unnecessary damage and additional Cleaning Fee(s) upon conclusion of services. However, if a Group would like to do this, the Client will need to make special arrangements at the time of reservation, as some venues do not permit tailgating for safety reasons. Should a group decide to tailgate, it is the sole reponsibility of the Client to procure any necessary "oversize" parking arrangements.

It is unfortunate, but in the event a vehicle sustains damage during a service as a result of "reckless behavior" or "neglience", it is the sole responsibility of the Client or Company with whom New Wave Limousine executed the service agreement, who must accept financial responsibility.

Prior to the start of a service, our Chauffeur or Coach Operator provides detailed instructions regarding the proper use of all the vehicle's features and amenities such as their lighting system, and functions of the radio/CD/DVD/iPod and/or overhead entertainment unit along with BlueTooth/USB/auxiliary cord connectivity.

New Wave Limousine reserves the right to charge a reasonable cleaning fee and/or garnish the Cash Cleaning Deposit (if applicable), for any excessive mess or spillage which requires the vehicle(s) to be professionally cleaned, in addition to time the vehicle(s) may have to be placed out of service.

New Wave Limousine Services, LLC and ROLLER COACH & TOURS, Inc. are not responsible for any items that are lost or left in any of the vehicle(s).  If an item is lost or left in one of the vehicle(s) and we discover it, we will make every reasonable effort to contact the Client and return the item.

If a Client requests our Chauffeur or Coach Operator to secure an item or items in the trunk, luggage bays, or any other storage compartments, it remains the sole responsibility of the Client to collect these items before the service(s) conclude.

If your Group has made lodging accommodations during an extended or overnight charter requiring lodging accommodations, it is our suggestion to include a room(s) for your assigned Coach Operator(s). Often times, many hotels may provide a complimentarily or discounted room for the Coach Operator.

Keeping the motor coach and Coach Operator at or near your hotel will eliminate unnecessary mileage fees and prevent Hours-of-Service restrictions during the charter service. When selecting a hotel, please consider the following:

• All Coach Operator lodging accommodations are required to be "non-smoking",
• Ensure the hotel has adequate parking accommodations for a forty-five (45') foot motor coach,
• Inquire about any "oversize" vehicle restrictions or parking fees, as this is the Client's responsibility, and,
• For multiple vehicles or Coach Operators, each Coach Operator is required to have their own room.

If your Group wishes not to do this, our Office would be happy to make the necessary lodging accommodations and include it as part of the charter quote.

No. Our Chauffeurs and Coach Operators earn a daily meal per diem to pay for their own meals. If your Group would like to include our Chauffeur or Coach Operator(s) when making dining arrangements, please feel free.

New Wave Limousine and ROLLER COACH & TOURS, Inc. does not pay for parking or any applicable permits; any and all applicable parking and/or permit expense(s) assessed are the sole responsibility of the Client.

In order to maintain full motor carrier interstate authority, New Wave Limousine and ROLLER COACH & TOURS, Inc. strictly adheres to all Hours-of-Service rules, regulations, and requirements set forth by the United States Department of Transportation. Therefore, our Chauffeurs and Coach Operators are permitted to operate a commercial motor vehicle no longer than ten (10) hours and cannot be "on-duty" more than fifteen (15) hours prior to having at least eight (8) hours off.