YES.  There is a THREE (3) HOUR minimum for "non-stretch" Sedans and SUVs; a FOUR (4) HOUR minimum for Limousines and Party Buses; and a FIVE (5) HOUR minimum for Charter Buses.

WE DO NOT HAVE A "MINIMUM HOURS REQUIREMENT" for Sedans, SUVs, Limousines, or Party Buses scheduled Sunday thru Thursday.

At New Wave Limousine, we do our absolute best to offer our transportation services at the most affordable and competitive rates possible.  

Should you receive a less expensive service rate or charter quote with a comparable vehicle, please do not hesitate to contact us with the trip itinerary or details along with the company who provided the quote or service rate.  Depending on the date, service time(s), type of service, and location(s) of service(s), we may be able to match or even beat it.

However, we respectfully ask that you be mindful that not all vehicles, especially limousines and buses are built and designed equally.  We take exceptional pride in maintaining a clean, high-quality fleet of vehicles to choose from in the Ohio Valley.  Many times a quote that seems too good to be true, is just that!

We strongly advise against making the most common mistake of selecting a transportation provider based solely on price alone!  Additionally, we encourage every customer to schedule an appointment to conduct a physical inspection of any vehicle(s), before finalizing a reservation, regardless of the transportation provider chosen. We have discovered this business practice helps to ensure that customers are satisfied with the vehicle(s), that it meets their expectations, and the customer knows exactly what they are paying for.

We are able to secure a reservation up to ONE (1) CALENDAR YEAR in advance with Sedans, SUVs, Limousines, and Party Buses; and up to TWO (2) YEARS in advance with Charter Buses.

Once the definitive date and time(s) of your transportation needs are known, please contact us for more information and to assist with processing your reservation.

Our reservation policy requires a "Non-Refundable, Non-Transferable" Service Deposit at the time of reservation.  Without submitting this required deposit, we are unable to process a reservation and cannot guarantee future availability or hold any vehicle(s).

Service deposits can be made using cash, in person at our office, with a credit card via telephone, through EFT or "Electronic Funds Transfer", PayPal, Venmo, Zelle, or by mailing a check or money order, made payable to: NEW WAVE LIMOUSINE, c/o RESERVATIONS DEPARTMENT, 3500 UNION STREET, MINERAL RIDGE, OHIO  44440. *Should you decide to submit a check, please keep in mind, a reservation is not confirmed until the Company has received and processed your check.

We offer flexible payment options for outstanding balances after the initial service deposit has been received.  Clients may elect to make payments on their balance(s) over a period of time at their leisure, or make a final lump sum payment any time prior to the date of service or on the final due date issued on their Service or Charter Agreement(s).

With select services, we may also accept final payments on the date of service, with prior approval from the Company, at the "FIRST DESIGNATED PICK-UP" only, with payments being made directly to our Chauffeur or Coach Operator.  Some restrictions apply.  The only form of payment our Chauffeurs and Coach Operators are permitted to accept is Cash or a Certified Check without exception!

Unless otherwise stated or agreed to by the Company, final payment with a credit card, EFT or "Electronic Funds Transfer", PayPal, Venmo, Zelle is due THREE (3) BUSINESS DAYS prior to the scheduled date of service by 5:00pm; and final payment with a check or money order is due FIVE (5) BUSINESS DAYS prior to the scheduled date of service by 5:00pm.

*For AIRPORT TRANSFERS & FUNERAL SERVICES, reservations must be Paid in Full at the time of reservation.

*For WEDDINGS & SCHOOL DANCE SERVICES, any reservation with an outstanding balance(s) must be paid in full, FOURTEEN (14) CALENDAR DAYS "prior" to the scheduled date of service by 5:00pm.

We provide complimentary bottled water, ice, plastic cups, and trash bags with all limousine services.

For WEDDING SERVICES and SCHOOL DANCES, we also provide champagne flute glassware with optional rock glasses, upon request.

We recommend bringing an iPod, any favorite CDs, or DVDs (select vehicles), along with an USB or auxiliary cord to connect your device with our vehicles on-board media unit.  All our vehicles are also BlueTooth compatible.  Many guests also choose to bring cameras to preserve their special memories.

Unfortunately, SMOKING IS NOT PERMITTED.

We operate in full compliance and accordance with the United States Department of Transportation and the Federal Motor Carrier Safety Administration regulations.

     - Article 374.201, expressly "prohibits smoking on board any and all commercial motor vehicles".

Should smoking or vaping occur on-board any of our vehicles, our Chauffeurs and/or Coach Operators will be forced to immediately terminate all services without a refund of any kind immediately upon detection.  Safe operation of the vehicle and keeping our passengers safe are our top priorities!

Due to certain restrictions, we are not permitted to supply or serve alcoholic beverages.  However, passengers of legal drinking age (21 years of age or older) are welcome to bring their own alcoholic beverages.

Our stretch limousines and party buses are nicely equipped with an on-board bar which includes several ice buckets and chests which come fully stocked with complimentary bottled water and ice.

*A $150 Cash Cleaning Deposit (for Limousines and Party Buses) and a $250 Cash Cleaning Deposit (for Charter Buses) is required during services when passengers of legal drinking age (21 years of age or older) will have any alcoholic beverages or food on-board the vehicle(s).  Please keep in mind, this is NOT an additional charge, simply a cash cleaning deposit, which is fully refundable upon conclusion of service, pending NO DAMAGE(S), SPILL(S), or EXCESSIVE CLEANING is required.

Most of the time, this may not be a problem.  However, there are certain instances where we may not be able to accommodate an overtime request due to a scheduling conflict with another service or an Hours-of-Service issue with our Chauffeur or Coach Operator.

In the event, exceeding the contracted time does not create a scheduling conflict, you are welcome to and encouraged to continue with your celebration once overtime payment(s) have been received and verified by the Company.  Please feel free to inquire about the possibility of overtime during the service confirmation process to find out if additional time may be possible.  Please rest assured, we will do everything possible to keep your celebration going.

It is unfortunate, but it is the sole responsibility of the individual or Company with whom New Wave Limousine executed the service agreement, who must accept financial responsibility for any "reckless behavior(s)" resulting in damage to our vehicle(s).

Prior to the start of your service, our Chauffeur or Coach Operator will provide detailed instructions regarding the proper use of the vehicle's features and amenities such as the lighting system, and functions of the radio/CD/DVD/iPod unit along with BlueTooth/USB/auxiliary cord connectivity.

New Wave Limousine reserves the right to charge a reasonable cleaning fee and/or garnish the $150/$250 Cash Cleaning Deposit (if applicable), for any excessive mess or spillage which requires the vehicle(s) to be professionally cleaned, in addition to time the vehicle(s) may have to be placed out of service.

We are not responsible for any items lost or left in any of our vehicle(s).  If an item is lost or left in one of our vehicle(s) and we discover it, we will make every reasonable effort to contact you and return the item.

Before providing a gratuity to your Chauffeur or Coach Operator, you are welcome to contact the Company to inquire if a gratuity has been included.  Of course, it is always at the Client's discretion to provide our Chauffeur or Coach Operator with more than the included gratuity, if any, should you feel they have exceeded expectations.

As with any other service industry worker, it is customary to base the amount of gratuity on the level of service received.  Nonetheless, the baseline standard of 15% to 20% as gratuity should apply.  Should the service received be noticeably subpar, a 10% gratuity may be appropriate; however, it is still important to contact us to report any service issues that warranted such a gratuity.

As a friendly reminder, a gratuity of 20% should apply to the total service cost.  While it may seem generous to provide a Chauffeur or Coach Operator $20, a stretch limousine or charter bus could cost more than $125 per hour.  If a service is billed at $500 for four (4) hours, a 20% gratuity of $100 would be for excellent service.