TOUR RESERVATIONS

• ROLLER COACH & TOURS, Inc., herein as "the Company" operates strictly on a "First Come, First Serve" basis.  Due to limited seating on many of our tours, casino trips, sightseeing adventures, and overnight getaways, all tour reservations are processed in the order they are received, without exception!

• ROLLER COACH & TOURS, Inc. does not HOLD, RESERVE, or GUARANTEE future availability of any tour accommodations, seating, or boarding passes without receipt of the required payment or minimum deposit.

• ROLLER COACH & TOURS, Inc. reserves the right to make any changes that may become necessary, with or without notice, with the full and complete understanding that any additional expenses shall be paid by the attendee(s). All tour fares are based on quotes provided at time of tour planning. Our representatives are constantly negotiating with venues to achieve the most economical package possible without sacrificing quality. The Company reserves the right to increase any tour fare(s) at any time due to an increase in fuel, vendor cost(s), overnight accommodations, or any other unexpected expense(s) which may arise. The Company will make every reasonable effort possible to contact all attendees with as much advance notice as possible, via USPS postal mail, telephone, or through e-mail communication, regarding any change(s) or alteration(s) to the tour package or event.

• ROLLER COACH & TOURS, Inc. makes every reasonable effort to ensure accuracy with all tours and event information. The Company is not responsible for any mistake(s) or omission(s) that may occur in the typography or with printing of any advertisement and/or brochures. Should an error be identified, we encourage attendees to contact our office for timely and immediate correction. If a tour package or event has been advertised at an incorrect fare due to typography, photography, or technical error, the Company will honor the advertised fare at that time.

DEPOSIT & PAYMENT

• All reservations are processed in the order they are received upon receipt of payment or the minimum required deposit specified with the tour package or event; PLEASE NOTE: all reservations processed online effective March 2025 will require full payment at time of reservation. For any attendee(s) that elect to secure a reservation with the minimum required deposit will need to contact our office at (330) 406-8902. Deposits will only be accepted for tour packages that are multi-day or require overnight accommodations only.

• Outstanding balances for any multi-day or overnight tour package are required to be paid in full no later than FIVE (5) WEEKS  prior to the scheduled date of departure, unless otherwise specified at the time of reservation. It is the sole responsibility of the attendee(s) to ensure any outstanding balance is paid in full prior to the due date to avoid cancellation of their reservation(s), without a refund of any kind.

• ROLLER COACH & TOURS, Inc. does not accept Starter Checks or Traveler’s Checks; a $30.00 NSF Fee will be assessed for any business or personal check, returned unpaid to the Company; in the event a check is returned unpaid, ROLLER COACH & TOURS, Inc., at its discretion, may refuse to accept future payment(s) via check, unless it is Certified.   ROLLER COACH & TOURS, Inc. will seek civil and/or criminal prosecution, to the fullest extent, pursuant to Ohio Revised Code 2913.11, Bad Checks.

• A $49.00 CHARGEBACK Fee  shall be imposed for any credit card payment(s) or electronic transaction(s) charged back for any reason(s); additionally, the Company, at its discretion, reserves the right to refuse any future credit card payment(s) from the attendee(s).   ROLLER COACH & TOURS, Inc. will seek civil and/or criminal prosecution, to the fullest extent, pursuant to Ohio Revised Code 2913.21, Misuse of Credit Card.

• All credit card and select electronic payments, such as PayPal and Venmo transactions, submitted to the Company shall incur a 3.50% Administrative Service Fee; ROLLER COACH & TOURS, Inc. accepts all major credit cards, including but not limited to, American Express, Discover, MasterCard, and Visa; NOTE: CashApp, EFT ("electronic funds transfers" or "wire transfers"), and Zelle transactions are not subject to an Administrative Service Fee.
  
  
• Early departure, whether voluntarily or involuntarily, from any casino trip, tour, or event by an attendee(s) for any reason, shall not constitute a refund of any kind; furthermore, ROLLER COACH & TOURS, Inc. shall not be responsible for any additional travel expense(s) incurred by attendee(s) as a result of their early departure.

• ROLLER COACH & TOURS, Inc. is not responsible or liable for lost, stolen, or destroyed boarding passes. An email confirmation with the attendee(s)' boarding pass(es) will be electronically delivered upon receipt of payment. PLEASE BE SURE TO CHECK YOUR EMAIL'S JUNK OR SPAM FOLDER.

CANCELLATION, REFUND, & TRANSFER

• ROLLER COACH & TOURS, Inc. does not accept cancellations via telephone; in order to cancel or transfer an existing reservation, the Company must receive written notification of  cancellation or boarding pass transfer prior to processing any refund(s) or boarding pass transfer(s): (a). Mail: ROLLER COACH & TOURS, Inc., c/o: Tour Department, 3500 Union Street, Mineral Ridge, OH 44440, (b). E-Mail: RollerCoach@Outlook.com, or (c). Fax: (330) 953-2027.

• REFUND POLICY: Full refunds are issued for cancellations received FORTY-FIVE (45) CALENDAR DAYS prior to the scheduled date of departure minus any “non-refundable” expenses incurred (i.e., hotel or overnight lodging fees, event tickets, dining reservations, service fees, etc.) unless otherwise specified in the tour package. Refunds are processed within FIVE (5) BUSINESS DAYS of receiving written notification of cancellation and are refunded via the same method of payment submitted to the Company.

• RESERVATION TRANSFER POLICY: ROLLER COACH & TOURS, Inc. permits attendees to transfer a reservation(s), up to FOURTEEN (14) CALENDAR DAYS prior to the scheduled date of departure.  It is the sole responsibility of the original attendee to provide written notification to the Company of such transfer to ensure proper and accurate documentation with the passenger manifest.  A Reservation Transfer may incur an additional service charge due to contractual obligations with vendors, however, please be mindful reservation transfers may not be possible with all tours, especially tours that are multi-day and require hotel or lodging accommodations. Failure to notify ROLLER COACH & TOURS, Inc. may result in improper processing of a boarding pass; any attendee(s) not confirmed or listed on the assigned passenger manifest will not be permitted to board.

TIPS & GRATUITIES

• Providing gratuities to hotel workers and/or dining staff is included whenever lodging accommodations and meals are scheduled as part of the tour package. However, our Coach Operator and Tour Guide gratuities are optional and can be awarded on a strictly voluntary basis. The industry’s recommended gratuity for a “positive tour experience” is $3.00 - $5.00 per day for a Coach Operator, and $2.00 - $4.00 per day for a Tour Guide, should you decide to show your appreciation. This is a customary practice, not obligatory; but your Coach Operator and Tour Guide will certainly appreciate it!

SEATING ARRANGEMENTS

• ROLLER COACH & TOURS, Inc. does not reserve or assign specific seats unless accommodations are needed in order to comply with the Americans with Disability Act (A.D.A.) requirements.  Any attendee(s) requiring special seating accommodations should notify the Company at the time of reservation, otherwise, seat selection will be done by attendee(s) at time of boarding on a "First Come, First Serve" basis; however, from time to time, a seat within the first row located directly behind the Coach Operator is reserved exclusively for an assigned Tour Guide, if applicable.  Seat rotations are permitted amongst attendees at their discretion.

• Any attendee(s) traveling alone or in a small group with an uneven number of guests may be required to sit with other attendees and/or their small group, due to the double seating setup with our buses, in order for ROLLER COACH & TOURS, Inc. to accommodate all attendees.  A single attendee is welcome to occupy a double seat by purchasing an additional seat, if available.

DINING & MEALS

• Casino trips, tours, and events with dining accommodations will be specified in the tour package information.  Attendees are welcome to bring their own snacks and beverages.  As a courtesy to others, our Coach Operator, and Tour Guide, we kindly ask attendees to discard their trash when exiting the coach at designated rest stops and destinations.  Should any food or beverage item be left behind unattended in an open manner during an extended stop, our Coach Operator or Tour Guide may discard them.  Maintaining a clean and sanitary environment while traveling with ROLLER COACH & TOURS, Inc. is essential for a healthy, safe atmosphere.

HOTEL ACCOMMODATIONS

• Our Tourism representatives at ROLLER COACH & TOURS, Inc. work diligently to research, locate, and negotiate the best hotel and lodging accommodations possible without sacrificing quality.  Decisions are made with strict emphasis on cleanliness, recent and relevant reviews, professional references, and overall hospitality of their management and staff.

• Hotel and lodging accommodations are generally made with two (2) double beds, however, we cannot and do not guarantee these specific accommodations.  Groups of three (3) or four (4) may be required to share a room with two (2) double beds.  Should this be an issue, an attendee(s) may request alternative hotel or lodging accommodations at the time of reservation.

• All hotel and lodging accommodations made by the Company are "Non-Smoking" unless otherwise specified; smoking rooms may be requested at time of reservation, but are not necessarily guaranteed.

LUGGAGE RESTRICTIONS

• Any trip or tour package with overnight hotel or lodging accommodations include handling of one (1) standard size piece of luggage, weighing no more than fifty (50) lbs and no larger than 30 inches x 20 inches x 13 inches, per attendee.  Oversize luggage items in excess of fifty (50) lbs may be subject to additional fees of up to $8.00 per item, per day; handling of oversize or overweight luggage shall be the sole responsibility of the attendee(s), as our Coach Operators and Tour Guides are prohibited from handling these items for their safety.

• Each attendee is also permitted one (1) handbag and one (1) small carry-on bag, no larger than 18 inches x 10 inches x 10 inches, which may be placed in the overhead storage compartments or under their seat; all attendees are responsible for handling their own carry-on item(s) at all times.

• Every reasonable effort is made to ensure careful proper handling of all baggage and luggage.  However, luggage from time to time may be out of the Company's immediate control when being loaded, unloaded, and/or transported to/from hotel rooms.  When packing for an overnight adventure with us, we strongly recommend not to placing valuable items such as car keys, jewelry, cameras, prescription medications, etc. in any luggage or baggage items that may be handled by a third-party.  ROLLER COACH & TOURS, Inc. takes every precaution possible to safeguard all attendees’ belongings, but does not assume liability for any articles that may be lost, stolen, or damaged, due to fire, water, theft, vandalism, pilferage, breakage, etc., of luggage, carry-on items, personal property, or items purchased during the tour or event.

• Upon conclusion of the casino trip, tour, or event at the final drop off location, attendees shall gather all items, including luggage, bags, purchases, carry-on items, purses, cell phones, keys, wallets, trash, etc. prior to unloading.  ROLLER COACH & TOURS, Inc. is not responsible for locating any lost item(s) or items left behind, however, the Company will make every reasonable attempt to notify an attendee(s) and return item(s) if discovered.

• ROLLER COACH & TOURS, Inc. reserves the right to and may conduct a visual, non-intrusive inspection of any and all luggage, bags, or purses at their sole discretion for any reason, at any time.  Any attendee(s) who refuses a visual, non-intrusive inspection of any piece of luggage, bag(s), or purse(s) shall not be permitted to board or store these items on-board.  The safety of our Coach Operator, Tour Guide, and all attendees is paramount and our absolute first priority!

AMERICANS WITH DISABILITIES ACT (A.D.A.) - Statement of Compliance

• ROLLER COACH & TOURS, Inc. complies with all A.D.A. rules and regulations.  We are fully committed to providing casino trips, tours, and sightseeing adventures to individuals with disabilities.  With advance notice, we are able to coordinate vehicles for any mobility impaired attendee(s).  For any attendee(s) using a fold up wheelchair or walking aid and traveling with someone who can provide assistance with boarding and unloading, it is not necessary to inform us, as our deluxe motor coaches offer more than adequate storage compartments.  Should any attendee(s) require special accommodations, please advise the Company at the time of reservation as all attractions, destinations, facilities, and/or venues may not be accessible, however, we can and would request and work with all vendors to obtain the necessary accessible facilities as needed.  ROLLER COACH & TOURS, Inc. is not a guarantor, and cannot guarantee all attractions, destinations, facilities, or venues can and will provide accessibility that complies with A.D.A. requirements, and is not responsible for the accessibility of facilities used during the tour.  Canada and international destinations do not and are not required to adhere to A.D.A. requirements.

CASINO TOUR PACKAGES

• ROLLER COACH & TOURS, Inc. offers a variety of single-day and overnight casino trips and tours to the following: JACK Cleveland Casino (Cleveland, OH), MGM Northfield Park (Northfield, OH), Hollywood Casino Columbus (Columbus, OH), Hollywood Casino (Toledo, OH); RIVERS Casino (Pittsburgh, PA), Hollywood Casino at the Meadows (Washington, PA), Live! Casino (Greensburg, PA), Presque Isle Downs & Casino (Erie, PA); Hollywood Casino at Greektown (Detroit, MI), MGM Grand Detroit (Detroit, MI), FireKeepers Casino & Hotel (Battle Creek, MI), Soaring Eagle Casino & Resort (Mount Pleasant, MI); Seneca Allegany Casino & Resort (Salamanca, NY), Seneca Niagara Casino & Resort (Niagara Falls, NY), Seneca Buffalo Creek (Buffalo, NY); Wheeling Island Hotel-Casino-Racetrack (Wheeling, WV), Mountaineer Casino Resort (New Cumberland, WV); Caesars Atlantic City (Atlantic City, NJ), Tropicana Casino & Resort (Atlantic City, NJ); Four Winds Casino (South Bend, IN); Belterra Casino Resort (Florence, IN) and many more!

• Attendees are strongly encouraged to pre-register using their player’s card when reserving their seat in order to receive any applicable "Free Play" casino incentive(s) or bonus(es).  Attendees with pre-paid reservations will have priority boarding at their designated pick-up locations.  For any regular scheduled casino trip, walk-on attendees will be permitted, subject to seating availability and payment at time of boarding.  We do not assign seats regardless of pre-paid reservations or walk-on status.  Walk-ons shall present payment directly to the assigned Coach Operator or Tour Guide with cash or a check prior to boarding.   Walk-on attendees may not receive certain "Free Play" casino incentive(s) or bonus(es) and will not be accepted for any multi-day or overnight casino tour.

• All "Free Play" casino incentives and bonuses are offered exclusively by the casino, and are subject to change at their sole discretion without notice.

• For casino entry in the United States, attendees are required to be at least twenty-one (21) years of age, and possess a valid government-issued photo identification; whereas, casino entry in Canada, requires individuals to be at least nineteen (19) years of age with valid photo identification and a passport.

• ROLLER COACH & TOURS, Inc. is not responsible for changes to any advertised casino trip or tour dates, which are subject to change without notice.

GENERAL DISCLAIMER OF LIABILITY, RULES, TERMS & CONDITIONS

• ROLLER COACH & TOURS, Inc., acting as mere travel agents, organizes and coordinates a variety of casino trips, tours, and sightseeing adventures for your pleasure and enjoyment.  The Company does not own or operate any of the hotels, restaurants, casinos, shopping centers, theaters, or other third party establishments involved as part of our casino trips, tours, or sightseeing adventures.  Therefore, ROLLER COACH & TOURS, Inc. assumes no responsibility for delays, losses, or accidents for damage to person(s) or property caused by any person, firm, corporation, or other legal entity providing their service(s), such as dining arrangements, lodging accommodations, third-party transportation reservations (including but not limited to short-distance transfers or other sightseeing adventures), or any other third-party service(s) rendered as part of the casino trip, tour, or sightseeing adventure.

• All casino trips, tours, and sightseeing adventures are coordinated and operated by ROLLER COACH & TOURS, Inc., unless otherwise stated with the casino trip, tours, or sightseeing adventure information, and are fully certified and bonded by the Interstate Commerce Commission.

• Alcohol consumption by a minor, an individual under twenty-one (21) years of age, is illegal and therefore strictly prohibited on board the Company’s buses; during certain casino trips, tours, and sightseeing adventures attendees are welcome to bring and consume alcoholic beverages, so long as the attendee(s) does so responsibly when permitted.  Should an attendee become overly intoxicated and exhibit disruptive behavior, the attendee(s) may be removed from the tour or event altogether without a refund of any kind.  We encourage all attendees who choose to consume alcoholic beverages to do so responsibly.

• Possession or use of drugs or any illegal controlled substance, are a violation of various federal and state laws and therefore are strictly prohibited on board all buses operated by ROLLER COACH & TOURS, Inc.

• All buses operated by ROLLER COACH & TOURS, Inc. are designated "Non-Smoking" and "Non-Vaping", prohibiting the use of electronic simulated smoking devices, such as e-cigarettes and smokeless cigarettes, without exception.  Attendees are welcome to and should plan to use designated rest stops as an opportunity to smoke while off the coach.  For tours or sightseeing adventures with overnight hotel and lodging accommodations, smoking rooms may be requested, but cannot be guaranteed.  All lodging accommodations are "Non-Smoking" unless otherwise requested.

• ROLLER COACH & TOURS, Inc. reserves the right to cancel or alter any casino trip, tour, or sightseeing adventure, its’ advertised schedule, or designated route; should the Company cancel any casino trip, tour, or sightseeing adventure, the Company will fully refund all monies collected, within five (5) business days, using the same method of payment method  submitted by the attendee without any further obligation; the Company will make every reasonable effort to notify all registered attendees, via USPS postal mail, telephone, or through e-mail communication, with regard to any changes or alterations of the scheduled casino trip, tour, or sightseeing adventure.

• From time to time, a special pick-up and/or drop off location(s) can be arranged for a group of twenty-five (25) or more, depending on the established route and its’ schedule; this service is restricted and may involve an additional travel surcharge.  Please be assured, we do our absolute best to be as accommodating as possible, so do not hesitate to ask or make any special requests at the time of reservation.

• For the safety of all attendees traveling, ROLLER COACH & TOURS, Inc. does not permit animals on board, unless they are a properly trained and certified service animal that is necessary for an attendee with a disability to perform essential activities.  Service animals must be properly harnessed accompanied with proper credentials and under the direct control of the attendee at all times.  It is the sole responsibility of the attendee requiring use of a properly trained and certified service animal to inform the Company at the time of reservation to ensure these accommodations can be made with all vendors throughout the casino trip, tour, or sightseeing adventure.  Failure to do so, may result in the Company's inability to provide accommodations for the properly trained and certified service animal.

• ROLLER COACH & TOURS, Inc. makes every reasonable effort to provide on-time reliable service; it does not and cannot guarantee departure or arrival times, which may be delayed by any number of factors, including weather, traffic, road conditions, mechanical problems, or any other cause(s) or condition(s) beyond the Company’s immediate control.  All attendees should plan to be present at their designated departure location(s) at least fifteen (15) to twenty (20) minutes prior to the scheduled departure time.  This affords our Coach Operator and/or Tour Guide to board all attendees in a timely manner avoiding delays that may impact a timely departure.  Due to the fact that ROLLER COACH & TOURS, Inc. may pick up at multiple locations, some departure times may be very early.  Failure to arrive on time may result in a forfeiture of your reservation, with no right to a refund or credit. 

• ROLLER COACH & TOURS, Inc. is most appreciative to all our local businesses that graciously allow us to setup arrival and departure locations on their premises.  Be advised, parking is at your own risk and not that of the Company or the business(es) allowing us to use their property.  Any attendee who decides to leave a vehicle at their designated departure location should park on the far-side away from the business establishment, to allow their actual customers to park closest to the business entrance.

• The Company assumes no liability or responsibility for injury, loss or damage to person(s) or property, inconveniences, delays, or unexpected expense(s) arising from or caused by inclement weather conditions, acts of God, labor strikes, war, traffic accidents, government restrictions or regulations, pandemics, mechanical problems, or any other condition beyond the Company’s immediate control.

• All attendees are strongly encouraged to remain seated at all times and limit their movement on-board while the coach is in motion, for their safety.  Walking throughout the coach or standing can be extremely hazardous due to sudden stops, unexpected braking, and uneven road surfaces which can cause attendees to fall and injure themselves or others around them.  Trips to the on-board lavatory facility should be timed in a manner as to limit the possibility of falling or loss of balance.

• Most tours and sightseeing adventures take place using our deluxe motor coaches, which come nicely equipped with reclining seats, arm rests, foot rests, climate controls, a DVD entertainment system, color TV monitors, a public address (PA) system, large underbelly luggage bays in addition to overhead storage compartments, individual reading lamps, complimentary Wi-Fi, and on-board lavatory facilities.  Any movie selection made is at the sole discretion of ROLLER COACH & TOURS, Inc., if applicable.  DVD entertainment systems are featured with all of our deluxe motor coaches, however, due to the coach’s movement, this amenity may not function properly is certain circumstances.

• ROLLER COACH & TOURS, Inc. reserves the right to substitute a replacement vehicle of equal or greater capacity in the event of a dual booking or mechanical failure, or any situation beyond the Company’s immediate control which may or may not feature premium amenities traditionally available with our deluxe motor coaches; ROLLER COACH & TOURS, Inc. also reserves the right to subcontract a reputable affiliate transportation provider in order to render transportation services as part of the scheduled casino trip, tour, or sightseeing adventure, in the event of a dual booking, mechanical failure, or situation(s) beyond the Company’s immediate control.

• All vehicles operated by ROLLER COACH & TOURS, Inc. may be equipped with video and audio recording equipment.  Review of video and audio recordings may be viewed at any time for any reason by the Company’s management team.  Such recordings will also be made available to law enforcement, or other government officials, upon request.  The Attendees' acceptance of these Tour Policies and Terms, or by boarding  shall constitute consent to any such recordings, and their use.  However, any video and/or audio recording by any attendee(s) on-board is strictly prohibited, as this can cause unnecessary distractions to our Coach Operator and impair their ability to safely operate the coach.

• ROLLER COACH & TOURS, Inc. reserves the right, without a refund of any portion of the tour's fare to refuse admission or eject any attendee(s) whose conduct is deemed overly intoxicated, under the influence of a controlled substance, violent, disorderly, vulgar, offensive, use of abusive language or fails to comply with the Company’s Tour Policies and Terms contained herein.  Should disorderly conduct or any violation of the Coach Tour Policies and Terms is witnessed by any attendee, we strongly urge and request that our Coach Operator or Tour Guide be notified immediately.  While ROLLER COACH & TOURS, Inc. does not discriminate against any attendee, circumstances may arise in which the Coach Operator or Tour Guide may remove or decline to transport an attendee for any of the following reasons: (a). Failure to comply with "Non-Smoking" and “Non-Vaping" regulations, (b). Non-compliance with government regulation(s), (c). Refusal to produce an acceptable form of government-issued photo identification upon request, (d). Failure to comply with or interfere with the duties of the Coach Operator or Tour Guide, including failure to follow instructions, (e). Engages in any action or behavior which could potentially jeopardize other attendees and their safety, (f). Fails to maintain decent personal hygiene, is barefoot, or wears clothing that fails to conceal private areas, (g). Known to have a communicable disease or infection which has been determined by the US Surgeon General, the Centers for Disease Control, or other public health authority, to be transmissible or pose a direct threat to the health or safety of other attendees, (h). Pose a significant health or safety risk to themselves or other attendees traveling aboard, (i). Any attendee who wears or have on or about their person, or baggage, a concealed or unconcealed deadly or dangerous weapon, or (j). Failure of an attendee traveling across an international border possessing invalid documentation required by the laws of the country they will be traveling to.

• The Company is not responsible for any failure or inability of an attendee to comply with governing laws, regulations, orders, demands, and requirements.

• An attendee must be at least eighteen (18) years of age or older to secure reservations with ROLLER COACH & TOURS, Inc.  Any attendee under sixteen (16) years of age, must be accompanied by an adult, a person at least eighteen (18) years of age or older at all times for the duration of the casino trip, tour or sightseeing adventure; be advised, some tours and sightseeing adventures may have strict age restrictions.  ROLLER COACH & TOURS, Inc. reserves the right, but is not obligated, to verify the age of any attendee and deny access to anyone under sixteen (16) years of age who is not accompanied by a responsible individual at least eighteen (18) years of age or older.

By purchasing a casino trip, tour, or sightseeing package, the Attendee affirms: (1).  I have read, understand, and agree to all Tour Policies and Terms contained herein, (2).  I am at least eighteen (18) years of age, (3).  that any attendee under sixteen (16) years of age will be accompanied by a responsible individual at least eighteen (18) years of age or older, and (4).  I give consent to ROLLER COACH & TOURS, Inc. to use my voice, image, or likeness during any video, audio-recording, or photograph taken during the casino trip, tour, or sightseeing adventure for any purpose(s) without compensation to me.